daraz Responsible Gambling
Betting and casino games are entertainment, not just about winning. daraz believes that healthy, controlled habits are the key to long-term enjoyment. On this page you can learn about safe-play tools, warning signs, and ways to get support.
daraz Commitment
At daraz we want every player to bet freely, with full awareness and within their means. Betting is never a substitute for income — it is entertainment that requires a set budget and time limit. Our Terms and Conditions clearly state that all players must use the platform responsibly.
Many people believe that betting more will help them recover lost money — this is completely wrong and dangerous. Outcomes in betting are always uncertain. Trying to chase losses is far more likely to result in even greater losses. Play within your set limits and learn to accept a loss and walk away.
All operations run on SSL-encrypted systems and your personal information is protected with the highest level of security. Read our Privacy Policy to understand how your data is stored and used.
Anyone under 21 is strictly prohibited from opening an account or placing bets at daraz. If age cannot be verified during identity checks, the account will be suspended. It is also prohibited to place bets on behalf of a minor or to help a minor create an account.
Your betting history and deposit and withdrawal records are available in your account at any time. Reviewing this information regularly makes it easier to stay aware of your spending habits. Visit our FAQ page for answers to common questions.
Self-Control Tools
The tools below are available directly in your daraz account settings. To activate them, contact the support team via live chat or email.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Lowering the limit takes effect immediately; increasing it takes effect after a 24-hour wait.
Time Limit
Set how long you spend on the platform each day. When the time is up, your session closes automatically and logging back in is temporarily blocked.
Temporary Break
Deactivate your account temporarily for a set period — from 1 day up to 6 weeks. It will reactivate automatically when the period ends.
Self-Exclusion
Choose a long-term self-exclusion — from 6 months to permanent. During this time no deposits or bets are possible and promotional communications are stopped.
Bet History Review
View a complete history of all your bets, wins, and losses at any time. Reviewing your spending patterns helps you make better decisions.
Support Channels
Talk to our team via 24/7 live chat or email at any time. Support is available in both Bengali and English.
Request Self-Exclusion
Fill in the form below to send a self-exclusion request to the support team. Your account will be deactivated within 1 hour of receiving the request.
Your request will be sent to our support team and acted on as soon as possible.
Tips for Healthy Play
- Before you start betting, set a fixed budget — and stop when it is gone.
- Bet for entertainment only, not to make money.
- Do not bet when you have been drinking or are under excessive stress.
- Do not bet more in an attempt to recover lost money.
- Do not put betting ahead of family, friends, or work.
- Take regular breaks — at least 15 minutes every hour is good practice.
- Set limits for both how much you are willing to win and how much you are willing to lose, before you start.
- Avoid betting in front of children or other family members.
Warning Signs
If you notice any of the signs below in yourself, consider seeking help — it is not a weakness, it is a sign of self-awareness.
Financial and Behavioural Signals
- Using money set aside for bills or essential expenses to bet
- Hiding from family or friends how much you are spending on betting
- Borrowing money to bet or depending on betting winnings to repay debts
- Betting more after a loss in an attempt to win the money back
- Spending long hours on the betting platform at the expense of work or studies
Emotional and Relationship Signals
- Feeling restless, angry, or down when unable to bet
- Betting causing tension in relationships with family or friends
- Repeatedly trying to stop but being unable to
- Constantly thinking about betting or losing sleep over it
- Turning to betting as a way to relieve stress
Where to Get Support
If you recognise a problem, do not face it alone — seek help. Family, trusted friends, or a professional counsellor can all assist you.
daraz Support
Our team is ready to help in Bengali 24 hours a day.
Family and Trusted People
Let a close family member or trusted friend know what you are going through. Their support and attention can make a big difference in helping you get out of a difficult situation.
Professional Advice
See a mental health specialist or addiction counsellor. Mental health services are available at both public and private hospitals in Bangladesh.
Self-Assessment
Review your playing habits regularly. Keeping track of how much time and money you are spending helps you spot excessive play early.
Alternative Activities
Spend time on sports, hobbies, or voluntary work. Having a variety of activities reduces dependence on betting.
Support Groups
Sharing your experience with others who face the same issues can bring mental relief. Join community groups and counselling centres available across Bangladesh.
daraz Responsible Gambling Commitment
We want every member to enjoy entertainment in an aware and safe way. If you have a problem, our support team is always there — contact us via 24/7 live chat or email. For players aged 21+.