FAQ
daraz FAQ — Support, Deposits, VIP and Slots
Answers to common questions about using daraz are organised here. You will find detailed answers to more than 18 questions covering four topics: support channels, deposit methods, VIP cashback and slot games. Use the table of contents below to jump directly to any section.
Questions by Topic
Support Questions
See the questions below on how to reach daraz customer service, where to contact them, and what hours help is available. The support team can also assist with any responsible gaming concerns.
daraz has two direct support channels — 24/7 live chat and email support.
Live chat is the fastest option; you can start it from the live chat button on any page of the site.
For email, describe your issue in detail and the team will reply. There is no phone or SMS support.
Yes, the daraz support team can assist in both Bengali and English.
The service is built with Bangladeshi players in mind, so feel free to chat in Bengali.
Detailed answers in Bengali are available even for complex financial or technical questions.
The clearer your description of the problem, the faster it will be resolved. Before reaching out, have the following ready:
your registered username or mobile number, the date and approximate time of the issue, the transaction ID or
amount for payment-related problems, and a screenshot if possible. This helps the daraz team verify your account and assist you quickly.
Absolutely. daraz support is active seven days a week, twenty-four hours a day. If you run into a problem during a late-night match like BPL or the T20 World Cup,
live chat is available right away.
The service runs without interruption even on holidays.
The daraz email support team tries to reply as quickly as possible. For the fastest resolution,
include the type of issue in the email subject line and add your account details.
For urgent matters, live chat is the better option — you get an immediate response there.
Yes, the daraz support team can help with any account-related issue — locks, suspensions, or login problems.
Contact them via live chat or email and provide your registered mobile number or username.
daraz Login page has information on resolving common login issues.
Deposit Questions
Find answers below on depositing via bKash, Nagad, Rocket or bank transfer, minimum amounts, and what to do if a deposit does not go through.
daraz does not charge any deposit fee. If your mobile wallet or bank deducts something under its own policy,
that is the provider's charge — daraz does not apply any additional fee.
This applies to all methods — bKash, Nagad, Rocket and bank transfer.
After logging in, go to the deposit option and select Nagad. Enter the amount (minimum ৳100),
then complete the payment from the Nagad app following the on-screen instructions. Your balance
will update automatically once the payment is successful. Double-check the number when confirming the OTP.
The minimum deposit across all payment methods at daraz is ৳100. You can start playing
slot games and any other casino or betting section with just ৳100.
The minimum withdrawal amount is ৳1,000.
Wait a few minutes first, as there can occasionally be a small delay due to network issues.
If the balance still has not appeared, contact daraz live chat immediately with your transaction ID or reference number.
The team will locate the transaction and resolve it quickly.
Withdrawals from daraz to bKash are usually completed within 1 hour.
The same timeframe applies to Nagad and Rocket. Bank transfers may take longer
due to the bank's own processing time. A minimum balance of ৳1,000 is required to withdraw.
At daraz, you can deposit via bank transfer from major banks in Bangladesh,
such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. For details on specific banks,
follow the instructions on the deposit page or ask support.
The minimum amount is ৳100 for all methods.
VIP & Cashback
The daraz VIP program has three tiers — Bronze, Silver, and Gold. Each tier comes with weekly cashback benefits. Full details are available on the daraz VIP page.
You can move up in daraz VIP by playing regularly and increasing your bet amounts.
There is no fixed turnover threshold to go from Bronze to Silver or Silver to Gold,
but consistent activity and your overall account standing are taken into account.
Regular players are evaluated automatically.
In addition to weekly cashback, daraz VIP members receive priority support,
early access to special offers and promotions, and more personalised service at higher tiers.
Gold members have the widest range of benefits.
Weekly cashback is calculated on your net loss for the week — total losses minus total winnings.
Example: if a Silver member has a net loss of ৳20,000 in a week — ৳20,000 × 0.5% = ৳100 cashback.
This is the maximum weekly amount for the Silver tier.
The daraz VIP program has three tiers and their weekly cashback rates:
Bronze — up to 0.3% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.8% weekly cashback
Cashback is based on the net loss for that week.
Bronze — up to 0.3% weekly cashback
Silver — up to 0.5% weekly cashback
Gold — up to 0.8% weekly cashback
Cashback is based on the net loss for that week.
Once cashback is added to your balance, it can be withdrawn under the standard withdrawal rules.
The minimum withdrawal amount is ৳1,000. Check the Terms & Conditions page
or ask support to find out whether any specific conditions or wagering requirements apply.
It depends on how often and how much you play. Players who play regularly and with higher amounts
can move up relatively faster. The daraz VIP program has no fixed time limit —
your tier is determined by your activity and overall standing.
Slots FAQ
daraz offers slot games from various providers including PG Soft, Pragmatic Play, and JILI. Common questions about choosing a budget, understanding RTP, or playing in demo mode are answered below.
If you want to play on a small budget, choose low-volatility slots — these pay out smaller rewards more frequently.
JILI slots like Fortune Gems or Super Ace let you play for longer even with small bets.
Check the paytable before starting a game and confirm the minimum bet amount.
In a progressive jackpot, a small portion of each bet accumulates into a large prize pool.
Any player who meets the trigger condition at any time can win the entire pool.
After the jackpot is won, the pool resets to zero and starts building again. Several jackpot slots are available at daraz.
RTP (Return to Player) is the percentage of total bets that is returned to players on average over the long term.
Example: Fortune Mouse has a maximum RTP of 96.96%, meaning theoretically ৳96.96 is returned on average for every ৳100 wagered.
A higher RTP may make a slot more attractive, but each spin is independent — RTP is not a guarantee.
Many slot games offer a demo mode where no real money is needed. It is a good way to get familiar with a new game and
understand its features. You can see which games at daraz have a demo mode on the games page.
However, winnings in demo mode cannot be withdrawn as real money.
Gates of Olympus (Pragmatic Play) is a Greek mythology-themed slot with a maximum RTP of 96.50%.
It features multipliers and cascading reels. Mahjong Ways 2 (PG Soft) is based on mahjong tiles,
has a maximum RTP of 96.95%, and plays across many more lines. Both have medium to high volatility.
You can play slots directly on the daraz site from a mobile browser, without an app.
However, daraz also has an app for Android and iOS, available through official channels.
See the daraz App page to learn more.
Still have questions? The support team is here to help
If you could not find your answer in the questions above, the daraz support team is ready to help you directly. For any issue, account query, or game-related question, use either of the two channels below.
Live Chat
24 hours, 7 days — instant responses in Bengali and English
Email Support
For detailed questions, write to us by email — [email protected]